Refund Policy

Versatile strives to ensure a positive experience for both clients and freelancers. Our refund policy is designed to address situations where clients or freelancers encounter issues with services rendered or received. Please read this policy carefully before engaging in any transactions on our platform.

  1. General Principles

    • Our refund policy applies to transactions conducted through Versatile's platform
    • Refunds are processed in accordance with the terms outlined in this policy.
    • Both clients and freelancers are encouraged to resolve disputes amicably before seeking a refund.
  2. Refund Eligibility:

    Refunds may be eligible under the following circumstances:

    • The service provided does not meet the agreed-upon specifications or quality standards.
    • The freelancer fails to deliver the service within the agreed-upon timeframe.
    • The client cancels the project before work has commenced and before any milestone payments are released
    • The client encounters issues with payment processing resulting in duplicate charges or other errors.
    • Other circumstances deemed appropriate by Versatile after careful review.
  3. Refund Process:

    • Clients or freelancers seeking a refund must submit a request through the Versatile’s resolution center within 3 days of the issue arising.
    • The request should include relevant documentation, such as communication logs, project agreements, and any other evidence supporting the claim.
    • Versatile will review the request and may contact both parties for additional information or clarification.
    • Refunds will be processed within 7-14 business days of approval and will be issued in the original form of payment whenever possible.
    • In cases where the refund cannot be issued to the original form of payment, Versatile will work with the parties involved to find an appropriate resolution.
  4. Exceptions:

    • Versatile reserves the right to deny refund requests that do not meet the eligibility criteria outlined in this policy.
    • Refunds will not be issued for disputes arising from changes in project requirements or dissatisfaction with subjective elements of the service (e.g., design preferences, creative direction).
  5. Dispute Resolution:

    • In the event of a dispute regarding a refund request, Versatile will act as a mediator to facilitate a resolution.
    • If the parties are unable to reach a mutually satisfactory agreement, Versatile may issue a final decision based on the information provided.
  6. Policy Updates:

    • Versatile reserves the right to update this refund policy at any time without prior notice.
    • Any changes to the policy will be communicated to users via email or through notifications on the platform.

By using the Versatile platform, clients and freelancers agree to abide by the terms outlined in this refund policy. If you have any questions or concerns about this policy, please contact our customer support team for assistance.